What is your return or exchange policy for damaged pieces?

At Harjaan Premium Mart, we take immense pride in the quality and craftsmanship of our products. Every piece is carefully inspected before it leaves our facility to ensure it meets our high standards. However, we understand that sometimes, despite our best efforts, items may arrive damaged due to unforeseen circumstances during handling or transit. To ensure your satisfaction and trust, we have established a fair and transparent return and exchange policy for damaged pieces.

If you receive a damaged or defective item, please notify us immediately upon delivery. To be eligible for a return or exchange, you must contact our customer support team within 48 hours of receiving your order. Kindly share your order details along with clear photographs or videos showing the damage. This helps us assess the issue accurately and process your request promptly. Please note that failure to report the issue within the specified time frame may result in ineligibility for replacement or refund.

Once we receive your complaint and supporting evidence, our team will carefully review the case. If the damage is verified, we will provide you with the option of either a replacement or a full refund, depending on product availability and your preference. If a replacement item is available, it will be shipped to you at no additional cost. In cases where the item is no longer in stock, you can choose between a full refund or a store credit of equivalent value.

Please ensure that the damaged item is returned in its original packaging, along with all tags, accessories, and proof of purchase. This helps us process your claim efficiently and ensures that returns are handled smoothly. We recommend that you use a trackable shipping method when returning the damaged piece. Once we receive and inspect the returned item, we will confirm the approval of your refund or replacement.

Refunds for approved cases will be processed within 7–10 business days to your original payment method. The time it takes for the amount to reflect in your account may vary depending on your bank or payment provider. Exchanges will typically be processed and dispatched within 5–7 working days after receiving the returned product.

Please note that our return and exchange policy applies only to damaged or defective products. We do not accept returns for items damaged due to misuse, improper handling, or general wear and tear. Customized or personalized items may not be eligible for replacement unless the damage occurred before delivery.

At Harjaan Premium Mart our goal is to ensure every customer has a positive and worry-free shopping experience. We value your trust and are committed to resolving any issues with transparency and care. If you have any questions about our return or exchange process, please feel free to contact our customer care team at [your support email or number]. We are always here to help and ensure your satisfaction.